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Desktop Support

Secure Print - Hold For Authentication Fix on MacOS

This tutorial shows how to resolve the "Hold for Authentication" error when sending print jobs through the RICOH Secure Print system on MacOS. This error is generally due to a linkblue password update and requires re-authenticating to the system with your new credentials.

This tutorial assumes you have already successfully connected to (and printed from) the Secure Print system in the past and that you are currently connected to eduroam, UK-Devices, or Ethernet on campus.

Adding RICOH Secure Print to a Windows PC

This tutorial is for setting up RICOH Streamline on all UK and non-UK Windows based machines. This is how you will setup access to print with your UK ID card on RICOH copiers.


You must be connected via ethernet, or wirelessly to eduroam, UK-Devices, or the GlobalProtect VPN to print.
 

Steps 1-3 are for PERSONAL devices only. If you are using a UK desktop or laptop you can skip to Step 4.


Steps

1.

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